Please enter the details of your request. Please provide accurate steps to reproduce the issue. Any additional logs/ analytical information will be helpful.
Please specify the project name if the ticket is related to any specific customer project.
Please select the product you need assistance with to submit the ticket. Selecting ‘None’ will prevent submission.
How urgent is this ticket for you. We will try our best to prioritise.
Please select the nature of issue you need support for. This will help in speedier resolution and triage.
For SaaS, write 10.1.15. See the exact version on the Product landing page -> Help. For on-premise, please provide the specific platform version you are using. (Example - '9.1.10' or '10.0.3 + Hot-fix 2' etc.)
The bot ID for which you are submitting this request. This is important for eCommerce users to mention the bot id.
Bot Name for which you are submitting this request. Important for eCommerce users to mention.
Share your Call ID for quicker issue analysis and resolution
Please use the checklist below to ensure required details are provided to enable faster debugging and analysis and please find the Key Logs required for troubleshooting Bot Issues at https://community.kore.ai/t/4494
Kindly provide the initial analysis and mention any workarounds that have been attempted.
Share your session ID for quicker issue analysis and resolution
Please share the workspace with koresupport@kore.com only if SSO is not enabled
