Please enter the details of your request. Please provide accurate steps to reproduce the issue. Any additional logs/ analytical information will be helpful.
The customer for whom you are creating this ticket. If you have already selected this on top of the form, just repeat the name. If you need access to create a ticket for a particular organization, reach out to koresupport@kore.com
Please choose the product you need help with.
List of SAAS environments from Kore.ai https://community.kore.ai/t/list-of-saas-environments-available-from-kore-ai/4552
Select PROD/NON_PROD-US/DE/EU/JP/AU/IND/UAE SaaS if you are using SaaS version. For on-premise and Managed (Hosted) environments, select PROD/NON-PROD-On Premise
How urgent is this ticket for you. We will try our best to prioritise.
Eg: https://bots.kore.ai , https://platform.kore.ai , https://smartassist.kore.ai/
Please select the nature of issue you need support for. This will help in speedier resolution and triage.
For SaaS, write 10.1.15. See the exact version on the Product landing page -> Help. For on-premise, please provide the specific platform version you are using. (Example - '9.1.10' or '10.0.3 + Hot-fix 2' etc.)
The bot ID for which you are submitting this request. This is important for eCommerce users to mention the bot id.
Bot Name for which you are submitting this request. Important for eCommerce users to mention.
Share your Call ID for quicker issue analysis and resolution
Please use the checklist below to ensure required details are provided to enable faster debugging and analysis and please find the Key Logs required for troubleshooting Bot Issues at https://community.kore.ai/t/4494
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