Please enter the details of your request. Please provide accurate steps to reproduce the issue. Any additional logs/ analytical information will be helpful.
************ S1 (Critical): A “Critical” or “Severity 1” Error renders the Platform/Bot Support completely unusable or nearly unusable or introduces a high degree of operational risk. No Workaround is available. Until this Error is resolved, the Platform’s/Bot Support’ use is essentially halted. A large number of users and/or core Platform/Bot Support functionality is severely impacted. Any Error which is faced in course of the usage of any functionality reserved or restricted for Administrator/Bot Developer shall be excluded from the aforementioned definition.
************ S2 (High): A “High” or “Severity 2” Error renders one or more critical functionalities of the Platform/Bot are unavailable; however, the overall performance of the Platform/Bot Support is not impacted. Workarounds may be available but use of the Platform/Bot Support is degraded and causes continuing operational risk. A moderate number of users are significantly impacted, but overall the Platform/Bot Support continues to function.
************ S3 (Medium): A “Medium” or “Severity 3” Error is an inconvenience or causes inconsistent behavior, which does not impede the normal functioning of the Platform/Bot. It could be an Error that occurs inconsistently and affects nonessential functions or is an inconvenience which impacts a small number of users. It may also contain visual errors where the graphical display of the Platform/Bot is not ideal, but still functioning correctly.
************ S4 (Low): A “Low” or “Severity 4” Error has a small degree of significance, or is a minor cosmetic issue, or is a “one off” case. A “one off” case occurs when the Error occurs infrequently and cannot be reproduced easily. These are Errors that do not impact the daily use of the Platform/Bot. A Low Error is something does not affect normal use, and can be accepted for a period of time, but user would eventually want changed.