The customer for whom you are creating this ticket. If you have already selected this on top of the form, just repeat the name. If you need access to create a ticket for a particular organization, reach out to koresupport@kore.com
For more information on Support Request types please refer https://community.kore.ai/t/support-request-types/4545
Please enter the details of your request. Please provide accurate steps to reproduce the issue. Any additional logs/ analytical information will be helpful.
List of SAAS environments from Kore.ai https://community.kore.ai/t/list-of-saas-environments-available-from-kore-ai/4552
Select PROD/NON_PROD-US/DE/EU/JP/AU/IND/UAE SaaS if you are using SaaS version. For on-premise and Managed (Hosted) environments, select PROD/NON-PROD-On Premise
Please choose the product you need help with.
For SaaS, write 10.1.15. See the exact version on the Product landing page -> Help. For on-premise, please provide the specific platform version you are using. (Example - '9.1.10' or '10.0.3 + Hot-fix 2' etc.)
Please select the nature of issue you need support for. This will help in speedier resolution and triage.
Eg: https://bots.kore.ai , https://platform.kore.ai , https://smartassist.kore.ai/
How urgent is this ticket for you. We will try our best to prioritise.
Support Severity Guidelines and Examples https://community.kore.ai/t/support-sla-definitions-and-examples/4544
Customer Responsibility: https://community.kore.ai/t/customers-responsibility-before-raising-a-support-ticket/4553
The bot ID for which you are submitting this request. This is important for eCommerce users to mention the bot id.
Bot Name for which you are submitting this request. Important for eCommerce users to mention.
Applicable for ( SAAS, Managed SAAS) Users. Please share your Workspace Name and Region here if the bot is shared with koresupport@kore.com.
Share your Call ID for quicker issue analysis and resolution
Share your session ID for quicker issue analysis and resolution
Please share the workspace with koresupport@kore.com only if SSO is not enabled
Please use the checklist below to ensure required details are provided to enable faster debugging and analysis and please find the Key Logs required for troubleshooting Bot Issues at https://community.kore.ai/t/4494
