Please enter the details of your request. Please provide accurate steps to reproduce the issue. Any additional logs/ analytical information will be helpful.
Please select the business impact for the issue you are trying to report
The customer for whom you are creating this ticket. If you have already selected this on top of the form, just repeat the name. If you need access to create a ticket for a particular organization, reach out to firstname.lastname@example.org
Is this on-premise installation for your enterprise? If you are hosting Kore bot OR messaging platform on your on-premise infrastructure, please select yes
Select PROD/NON-PROD. BOTS is for chat-bot platform and messaging is for KORE Messenger
For SaaS, write 10.1.x. See the exact version on the landing page -> Help. For on-premise, please provide the specific platform version you are using. (Example - '9.1.10' or '10.0.3 + Hot-fix 2' etc.)
Write NA if you are not sure Or not applicable. This is different from the XO Platform version.
The bot ID for which you are submitting this request. This is important for eCommerce users to mention the bot id.
Bot Name for which you are submitting this request. Important for eCommerce users to mention.
Please use the checklist below to ensure required details are provided to enable faster debugging and analysis
If you have an internal ticket tracking ID, you may enter it here.
Please select all the time-zones in which Kore support can have work-session with you or your development team.