Submit a request

Please specify the project name if the ticket is related to any specific customer project.

Please select the support request type

Please enter the details of your request. Please provide accurate steps to reproduce the issue. Any additional logs/ analytical information will be helpful.

Please select the business impact for the issue you are trying to report

How urgent is this ticket for you. We will try our best to prioritise.

The customer for whom you are creating this ticket. If you have already selected this on top of the form, just repeat the name. If you need access to create a ticket for a particular organization, reach out to

Please choose the product you need help with.

Is this on-premise installation for your enterprise? If you are hosting Kore bot OR messaging platform on your on-premise infrastructure, please select yes

Select PROD/NON_PROD-US/DE/EU/JP/AU SaaS if you are using SaaS version. For on-premise and Managed (Hosted) environments, select PROD/NON-PROD-On Premise

For SaaS, write 10.1.15. See the exact version on the Product landing page -> Help. For on-premise, please provide the specific platform version you are using. (Example - '9.1.10' or '10.0.3 + Hot-fix 2' etc.)

Write NA if not applicable (reporting issue only for XO Platform). This is different from the XO Platform version. Example - For SmartAssist it can be 2.6.3, for SearchAsssist it can be 1.5.0, etc.

The bot ID for which you are submitting this request. This is important for eCommerce users to mention the bot id.

Bot Name for which you are submitting this request. Important for eCommerce users to mention.

Please use the checklist below to ensure required details are provided to enable faster debugging and analysis

If you have an internal ticket tracking ID, you may enter it here.

Add file or drop files here