You can apply a message access policy to your Kore.ai message used to control the time and location at which the message recipient can view your message.
When you send a message with a time-based access policy, a message with a Tap to open notification is displayed on the Messages screen for the recipient. When the message recipient taps the message, an ACCESSIBLE IN < Remaining Policy Time > notification is displayed. When the policy time elapses, a notification is displayed that informs the recipient that the message is accessible.
Similarly, when you send a message with a location-based access policy, a message with a Tap to open notification is displayed on the Messages screen for the recipient. When the message recipient taps the message, a NOT ACCESSIBLE AT CURRENT LOCATION notification is displayed. When the recipient arrives at or within the radius defined for the location specified in the access policy, a notification is displayed that informs the recipient that the message is accessible.
Note: Recipients of a messages defined with geo-fence policies can only view the message using Kore.ai Messenger on a smartphone with the GPS feature of the smartphone enabled or using the Kore.ai Desktop Apps for Windows® or Mac®.
Applying a Message Access Policy
On your smartphone, you can apply a Kore.ai Messenger access policy to your message to control the time and location at which your message is accessed.
- On a smartphone, tap Message Control on the Compose Message field.
- On the Message Control screen, tap Access.
The Access screen is displayed.
- On the on Date tab, select a time delay value, or a date and time.
- On the by Location tab, enter an address:
- When you enter a new address, you can drag and drop the circular boundary to expand or minimize the selected geo-fence zone.
- or -
Select an address from the Saved Locations list.
- Slide the Remember location control to the right.
- Tap Choose.
On Kore.ai Desktop for Web or the Desktop App, click Message Control on the Compose Message field, and then click Access. The Access dialog is displayed. On the after date tab and the at location tab, define the settings for how the message is accessed by the recipient, and then click Apply.
Tip: You can add the message access policy to a message control template to reuse the access policy in other messages.
Note: If you are a recipient of a message with applied policies, you can only view the message only on Kore.ai Desktop App for Windows®, and Mac® or smartphones for iPhone®, AndroidTM. Messages with message delivery policies cannot be viewed in Kore.ai Desktop for Web.