You can create a Kore.ai Messenger selective message forward policy by adding an exception list to a no-forward policy for a message. There are two types of exception lists:
- People Exception List
- Domain Exception List
The exception list enables you to control to what domain or user your information can or cannot travel as a message.
Creating an Exception List
In Kore.ai Messenger on your smartphone, on the Actions message control screen, tap the Contacts icon, and then select contacts to add people to your exception list.
To create a domain exception list, tap the Domain icon, and then add domain names.
On Kore.ai Desktop for Web or the Desktop App, on the Actions dialog, click No Forward, and click the Contacts icon to add people to your exception list or click the Domain icon to add domain names to your exception list.
Note: If you are a recipient of a message with applied policies, you can only view the message only on Kore.ai Desktop App for Windows®, and Mac® or smartphones for iPhone®, AndroidTM. Messages with message delivery policies cannot be viewed in Kore.ai Desktop for Web.