With Kore.ai Messenger on your smartphone, you can recall a message during transit or after it is delivered to a recipient.
- On a smartphone in Kore.ai Messenger, long press a sent message. The Message Recall icon is displayed next to the message.
- Tap Message Recall on the Message Information Bar. The Message Recall confirmation screen is displayed.
- Tap YES to recall the message.
Selective Recall of a Message
If you have sent a Kore.ai message to multiple recipients, you can choose to recall messages for specifically selected recipients. In addition, you can recall messages that were forwarded to other recipients.
After you long press the message, click the Message Info icon on the Message Information Bar displayed at the bottom of the screen to display the Message Info dialog.
To recall the selected message forward path, slide the Message Forward Detail bar to the right, and then tap Recall Message.
Note: If your message recipients forwarded your message to others, you can trace the individual message forward paths and the recall the message based on the selected forward paths.
On Kore.ai Desktop for Web or the Desktop App, click the More icon on your sent message, and then click Recall.
For selective recall of a message, click the More icon on your sent message, and then click Info. On the Trace tab, select the recipient, and then clickRecall message.
Note: If you are a recipient of a message with applied policies, you can only view the message only on Kore.ai Desktop App for Windows®, and Mac® or smartphones for iPhone®, AndroidTM. Messages with message delivery policies cannot be viewed in Kore.ai Desktop for Web.