In Kore.ai Messenger, the Message Control icon next to a message indicates message control policies are applied to the message.
To view the message control policies applied to a message on your smartphone, long press the message, and then tap Message Information on the Message Information Bar. The applied message control policies are listed on the Message Info screen on the Control tab.
Although you cannot view the message itself sent to your Desktop for web or Desktop app when message control policies are applied, you can view what the message policies are.
To view the message control policies applied to a message on Kore.ai Desktop for Web or the Desktop App, click the Message Control icon on the message bubble. The applied message control policies are listed on the Control tab on the Message Info dialog.
Note: If you are a recipient of a message with applied policies, you can only view the message only on Kore.ai Desktop App for Windows®, and Mac® or smartphones for iPhone®, AndroidTM. Messages with message delivery policies cannot be viewed in Kore.ai Desktop for Web.