This article describes how to delete a message thread or a single message. However, deleting a message or a message thread does not remove the messages from the recipient account. To delete messages from a recipient account, see Recall a message.
Message Threads
On a smartphone in Kore.ai Messenger, on the Chats screen, select the thread that contains the message that you want to delete, and then long-press the message. The Message Information bar is displayed at the bottom of the screen.
Tap Delete .
To delete the entire conversation, tap the Manage 
icon displayed to the right of the conversation name at the top of the screen, and then tap Delete Conversation.
On Desktop for Web or the Desktop App, click Manage at the upper right corner of the Chats page, and then click Delete conversation.
To delete a single message, hover your mouse over the message to delete, click the More icon, and then click Delete.
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