You can view your company Kore.ai Messenger contacts on the Desktop for Web or Desktop app when you click Chats, Bots, or Teams on the left navigation pane, and then click the Contacts icon on the top right corner of the page.
Your contacts are classified as Online and Offline (when applicable) contacts.
Click the More icon displayed when you select a contact to view additional options to view contact profile, set the contact as a favorite, block the contact, send a message to the contact, or start a voice or video call.
If you are a company Kore.ai Messenger user, you can view the email distribution lists of your company provided by the Enterprise Admin on the Company tab
Tap the distribution list to view the company contacts that are a part of the distribution list.
On the smartphone, you can search for a contact by tapping Search on the Kore.ai Messenger Home screen.
Adding Contacts to a Message
When you compose a message using a smartphone, you can also select device contacts as recipients.
To access contacts while composing a message, tap Add Contacts in the To field of the compose message screen. The Add Contacts screen is displayed.
On the Add Contacts screen, you can search from and select contacts from the Recent, Favorites, Company, and Device categories.
Note: Your Kore.ai Enterprise Administrator for your company may have setup Application Roles or Mobile Device Management used to limit the features or channels of the Kore.ai Messaging Platform. Some features or channels for Kore.ai Messenger may not be available.