Working with a Managed User

On the Managed Users tab on the Users page in the Users & Teams module in the Kore.ai Enterprise Admin Console, you can click a managed user in the Name column to view and modify user status, group membership, compliance, and assigned message control templates on the < User > page. You can also review and edit user profile information and reset the user password if needed.

The following illustration shows an example of the < User > page.

You can view the following user account activity information on the < User > page:

• User name and email address or mobile number used to register with Kore.ai Messenger.
• Date and time when the user last logged in to Kore.ai Messenger.
• User Status
• Admin Role, if any
• Application Role restrictions, if any
• Transfer of Primary Master Admin role, for Primary Master Admin only
• User profile picture
• Profile information such as company title, telephone, address, and so forth
• Groups that the user belongs to
• Edit Groups
• Reset Password, if SSO is not enabled
• Managed teams that the user is a member of
• Assigned message control templates
• Number of compliance items
• Custom Admin roles assigned, if any
• Active sessions