On the Unmanaged Users tab on the Users page in the Users & Teams module in the Kore.ai Enterprise Admin Console, you can review and, if desired, add an unmanaged user to your domain as a managed user that you can manage and control in your domain.
Unmanaged users in your domain cannot be controlled by the Enterprise Admin or admin user. After you change an unmanaged user to a managed user, a notification is sent by email to the user.
The following illustration is an example of the Unmanaged Users tab on the Users page in the Users & Teams module.
The following list describes the columns displayed for each user.
|Name||Displays the Kore.ai Messenger user name for the unmanaged user.|
|Department||If defined in the Kore.ai Messenger user profile, the company department of the user.|
|Title||If defined in the Kore.ai Messenger user profile, the title of the user.|
|Source||The Kore.ai Messenger user enrollment method for the user. One of:
|Status||Displays the Kore.ai Messenger user user status. One of:
This section describes the commands available on the Action bar.
The list of entries for user accounts in your company can be very large. You can group user accounts by Title, for example, Technical Lead, Vice President, or Developer, or by Department.
To group users, in the Grouped by drop-down list, select an option for grouping, for example, Department, as shown in the following illustration.
After you group user accounts, you can click the Name, for example, Product Management to view all user accounts in that group.
To remove the grouping, in the Grouped by drop-down list, select None.
The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or teams. To find one or more specific users, groups, or teams, in the Search field, enter at least three characters and then press enter.
Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.
In This Section
You may have previously invited a company user to join Kore.ai Messenger. By default, reminder emails are sent to invited users to enroll into Kore.ai Messenger and activate their account. After 15 days, if the account is still inactive, you may want to resend an invite to join Kore.ai. For more information, see Inviting an Unmanaged User to Join Kore.ai Messenger.