The Analytics module in the Kore.ai Enterprise Admin Console provides a snapshot of Kore.ai Messenger user and team account usage, storage consumption and volume of traffic by message type, along with system auditing and logging events.
On the Activity Report page, you can view graphical reports on user, team, group, and room activities in your company, as well as bot usage by type and activity.
The Audit Report page displays the history of all administrative tasks with attributes such as User, Date/Time, and Description for the event. The Audit Report page also displays other Kore.ai events such as user log on failure, access by a user to eDiscovery search results, and much more.
The following illustration shows an example of the Analytics module with the Activity Report page displayed.
In This Module
The Analytics module consists of the following two pages:
On the Activity Report page in the Analytics module of the Kore.ai Enterprise Admin Console, you can view graphical and statistical date for your Kore.ai Messenger account usage activity. You can use the analytical information about your Kore.ai account to make informed decisions to manage and administer managed users and managed teams as well as your message policy for your organization. The Activity Report page shows you the type of information, such as video, text, and images, that are shared between your company users, unmanaged users, and external users.
On the Audit Report page in the Kore.ai Enterprise Admin Console in the Analytics module, you can view Kore.ai system and user-generated events. For example, a system-generated event could be a periodic Microsoft® Active Directory® Sync. An example of a user-generated event could be the addition of a new user. Using the controls on Audit Report page you can select event categories, events and time periods to drill-down and filter events as needed. Kore.ai audit reports also list error messages that can help you to troubleshoot system issues or when you create a Kore.ai service request.
To get started with reporting in Kore.ai Messenger, you should review the Activity Report page in the Analytics module. For more information, see Viewing Activity Reports.