Managing Retention Policy

On the Retention page in the Kore Compliance module, in the Enterprise Admin Console, you can define retention policies for messages sent by managed users in your domain to other managed users and groups in your domain, and users external to your domain. By default, message retention is disabled. The topic describes how to enable message retention, modify the default retention period, and if desired, define and manage custom message retention policies for specific user and groups.

The following illustration is an example of the Retention page in the Compliance module with retention enabled.

On the Retention page in the Compliance module in the Kore Enterprise Admin Console, the fields and controls are displayed based on whether message retention is enabled or not. When message retention is not enabled, only the  button is displayed. For more information, see Enable Kore Message Retention.

The following table describes the controls on the Retention page when message retention is enabled:

Control Description

Click Disable Retention to disable existing message retention policies. For more information, see Disable Kore Message Retention.

Click Modify Default Retention Period to modify the default retention time period.

The default time period for the Default Retention Period is 365 days.

For more information, see Modify the Default Retention Period.

The Custom Retention Policies section on the Retention page in the Compliance module, enables you to create custom retention policies for specific managed users, messages, or groups.

Custom retention polices override the default retention policy, and are listed in the Custom Retention Policies section.

This section describes the controls on the Action bar on the Retention page in the Compliance module.

The list of entries in an admin console table can be very large depending on the size of your company, for example, a list of users or spaces. To find one or more specific users, groups, or spaces, in the Search field, enter at least three characters to begin find-as-you-type. For example, enter ra and any matching entries are displayed as shown in the following illustration.

Note: The number of search terms in a search query is unlimited, however, no more than the first 20 characters of each search term is used to return search results.

To view all entries, clear the search field, and then press the Enter key.


Click the  button to view the Define a Custom Retention Policy dialog. For more information, see Create a Custom Retention Policy.


Click the  button to view the Delete Custom Retention Confirmation dialog. For more information, see Delete a Custom Retention Policy.

The following table describes the columns in the Custom Retention Policies section.

Column Description
Rule Name Displays custom retention policy name. The policies are listed in an alphabetical order.
Retention Time Displays the custom retention time period.
Created By/On Displays date of custom policy creation along with author name.

In This Section

Next Steps

After enabling Kore message retention and creating Custom Retention Policies, you may want to search and access the retained messages. For more information, see Managing eDiscovery.