After you add your Kore.ai Messenger users, you may need to update user information, add or delete users and teams in the Users & Teams module the the Kore.ai Enterprise Admin Console. As the Enterprise Admin or an admin user, you can administer your users, manage your teams, assign users to groups, and manage company distribution lists.
The following illustration shows an example of the Users & Teams module with the Users page Managed Users tab displayed.
In This Module
The Users & Teams module is comprised of the following pages:
On the Users page in the Users & Teams module, there are three tabs. On the Managed Users tab, you can view and manage your Kore.ai managed user roles, status, monitor user message activity, and change a managed user to an unmanaged user. On the Unmanaged Users tab, you can view unmanaged user data such as name and email, how they were invited to your domain, and change an unmanaged user to a managed user. For more information, see Working with Unmanaged Users. On the User Settings tab, you can define the user profile fields displayed to the user in their profile, for example, address information, and if the user can edit those fields.
On Managed Teams tab on the Teams page, in the Kore.ai Users & Teams module in the Enterprise Admin Console, you can add new teams, view existing teams, suspend teams, and if desired, unmanage a managed team. You can also view the number of members for each team, the type of team as a public or private team, and the current status of the team as active or suspended.
On the Groups page in the Users & Teams module, you can create and manage logical related groups of managed users, as well as importing groups, such as your company Active Directory groups.
On the Distribution Lists page in the Users & Teams module, if Microsoft® Active Directory® is configured already for your domain, you can view the distribution lists for your domain, as well as the number of Kore.ai Messenger users, both managed users and unmanaged users.
To get started with managing your users, you need create or select one or more existing Kore.ai Messenger users. For more information, see Managing Your Users.